Privacy Policy

Last updated: 6 October 2026

Mokii is in alpha. This policy may be refined before Mokii opens to the public. Questions: [email protected].

Who we are

Mokii is operated by Telaron Labs (ABN 64 235 749 494), a registered business name held by its operator as a sole trader in Australia. This policy covers this website and the Mokii app.

What this covers

This policy explains what Mokii collects, why, where it’s kept, how long we keep it, who else sees it, and what you can do about it.

It also covers something unusual, so it comes early: Mokii may contact people who never signed up. If that’s you, skip to If someone added you as a contact.

What we collect

Account details — your name, email, and how you sign in (email and password, or Google sign-in). If you add your mobile number, we check it’s yours with a text code and use it to call or text you when your pets need someone. We need these to set up your safety net and to contact you.
Age band — when you sign up, you tell us whether you are 13–15 or 16 or over. We store that band and nothing more precise. We never ask for or store your date of birth. See Young people.
Your pets — name, species, and a photo if you add one. It’s a photo of your pet, chosen by you from your camera or gallery; we don’t ask for or use photos of people.
Your household and circle — the people in it, their roles, and the animals you add. You control who’s in your circle.
Zones — the places you draw a safe zone around, usually your home, as a point on the map and a radius.
Location — so Mokii knows whether anyone is home with your pets. See Location, in plain words for exactly what that means and how long we keep it.
Check-in and alert activity — when you arrive and leave, when a check-in is missed, and the record of any alert that fires and who answered, so Mokii can do its job and you can see your own history.
Contacts you nominate — the name, phone number and/or email of anyone you add to an alert ladder. You can type them in, or pick one person from your phone’s contacts. See Contacts you pick from your phone and the section below for what we do with them.
Device information — a random identifier the app creates when it’s installed (not your phone’s serial number or advertising ID), your phone’s name and platform, and a push notification token, so we can deliver notifications to the right phone.
Crash reports — if the app crashes, we receive diagnostic data. See Crash reports.

We don’t run analytics or advertising trackers in the app, and we don’t collect anything beyond what’s described here.

Contacts you pick from your phone

You can type a contact in, or pick one from your phone’s contacts. When you pick, Android’s own contact picker shows your contacts and gives Mokii only the one you choose: their name and phone number. Mokii saves that person as a contact on your alert ladder, the same as if you had typed them in, and uses their details only to alert them as part of that ladder.

Mokii never asks for permission to read your contacts and never sees the rest of them. Nothing else from your address book leaves your phone.

Crash reports

Mokii uses Firebase Crashlytics, a Google service, to find out when the app crashes so we can fix it. A crash report includes your phone’s model, its operating system version, the app version, and the technical trace of what the app was doing when it failed. It does not include your location, your messages or your contacts.

Location, in plain words

This is the most sensitive thing the app does, so here is exactly what happens.

While Mokii is watching a zone, your phone checks in about every 15 minutes, and straight away whenever you cross the edge of a zone. Each check-in carries your phone’s location at that moment — its coordinates and how accurate they are — wherever you happen to be, because that is how Mokii works out whether you are inside or outside each of your zones.

What we do with it:

The people in your circle see whether you’re in the zone and when you were last seen — not your coordinates, and not a map of where you’ve been.
We keep each check-in for 14 days, then it is deleted automatically.
We keep your latest check-in while your account is open, so the app can show current status straight away.
We don’t build a movement history, sell it, or use it for anything other than the safety net.

This needs background location permission, because the whole point is that it works while the app is closed. You can turn that off at any time in your phone’s settings — Mokii will tell you plainly on the home screen that it can no longer keep watch, rather than failing quietly.

Young people

Mokii is for people aged 13 and over. We do not knowingly create accounts for anyone younger.

Under 16: a young person can use Mokii only as a Member of a household run by someone aged 16 or older, and only by accepting an invitation from that household. They cannot create a household of their own.
Under 18: a young person should use Mokii with the knowledge of a parent or guardian.

Age band, not date of birth. At sign-up we ask which band you are in — 13–15 or 16 or over — and we store that band. We never collect or store a date of birth. We use the band to apply the rules above and for no other purpose.

What we hold for a teen. The same as for any account holder, no more: the account details, household membership, check-in and alert activity, device information and location check-ins described in this policy, for the same periods. Nothing is held for a teen that is not held for an adult, and we do not build profiles of young people.

Background location. A teen’s phone checks in the same way as anyone else’s, as described in Location, in plain words: about every 15 minutes while Mokii is watching a zone, and when they cross the edge of one. Each check-in is deleted after 14 days. The people in their household circle see whether they are in the zone and when they were last seen — not their coordinates and not a map of where they have been. Background location permission is the teen’s to give and can be turned off at any time in their phone’s settings.

No marketing. We do not send marketing to young people, show them advertising, or use their information to target them. We do not sell it.

If you are a parent or guardian, you can ask us to access, correct or delete a young person’s information by emailing [email protected], the same as any other request described under Access, correction and deletion.

Australia’s Children’s Online Privacy Code. The Office of the Australian Information Commissioner is developing a Children’s Online Privacy Code that will set additional rules for services likely to be used by children. It is not yet in force. When it applies to Mokii we will review this policy and how Mokii works against it, and update both where needed.

If someone added you as a contact

Every contact on an alert ladder was added by somebody else — usually a neighbour, a friend, a vet or a sitter. They gave us your number or email so that you could be reached if their pet needed help and they could not get home.

We tell you at the moment you are added, not at the moment of an emergency. That notice names the household and the person who added you, explains what Mokii would contact you about, and offers a way out. You do not have to reply. If you do nothing, you stay on that ladder — which is the point of a safety net, and also why we would rather tell you now than surprise you later.

You can refuse, and it sticks. Reply STOP to any message, or use the opt-out link we send you. Once you refuse:

we remove you from every alert ladder, in every household, not just the one that contacted you;
we do not contact you again, even if somebody else adds the same number or address later;
the person who added you is told that you declined, so they can find somebody else — they are not told why, and they cannot undo it.

To do that we keep a record that the number or address refused. It is stored as a one-way fingerprint rather than as your number, so the list cannot be read back as a directory of people. If you would rather we held nothing at all, email us — but then we cannot recognise you if you are added again.

How we contact people

Depending on what the household set up, an alert may reach someone by push notification, SMS, or an automated voice call. Messages are written by Mokii, not by the person who added you, and they are only sent when an alert actually fires — nobody can use Mokii to send you a message of their own.

Who else sees it, and overseas disclosure

We share personal information only where it’s needed to run the service:

People in your circle — whether you’re in the zone, when you were last seen, and alert information, so the safety net works.
Twilio — delivers SMS and voice calls, and sends the code that checks your mobile number. It receives the phone number and the message or call content. Twilio is a United States company and processes this outside Australia.
Resend — sends account emails: email verification, password resets, and household invites (an invite goes to the address you invite, with your name and the household’s name). It receives the address and the email. Resend is a United States company and processes this outside Australia.
Google Firebase — sign-in, push notification delivery, checks that the app is a genuine copy, and crash reports (Crashlytics). These are global Google services and are not limited to Australia.
Google Maps — draws the map in the app; the area you’re looking at, including your zone, is sent to Google to render it.

Sending information to these providers is an overseas disclosure under APP 8. Each receives only what it needs for that one job, under its own terms of service and data processing commitments.

We don’t sell personal information, and we don’t disclose it to anyone else without your consent or a legal requirement to do so. We don’t send marketing down the alert path — a safety message stays a safety message.

Where it’s stored

Mokii’s own database and file storage run on Google Cloud in the australia-southeast1 (Sydney) region, by design. The providers above process what they receive outside that region, as described.

Everything is encrypted at rest and in transit (TLS). Each household’s data — including names, contacts and photos — is reachable only by that household’s authorised members, enforced both server-side on every request and independently by the database’s own access rules. Pet photos sit in a private storage bucket, are never public, and are only served through links that expire after a short time, to authorised members only.

How long we keep it

Location check-ins: 14 days, then deleted automatically. Your latest one is kept while your account is open.
Activity history (arrivals, departures, alert events): 30 days.
Alert records and delivery receipts (which SMS or call went to whom, and whether it got there): 90 days.
Unused household invites: deleted 90 days after they expire.
A refused contact’s fingerprint (see above): kept indefinitely, on purpose — forgetting it would mean contacting someone who already said no.
Everything else (your account, household, pets, zones, circle and contacts): while your account or your household is active.

Closing your account

You can close your account at any time from Settings. When you do, we:

take you out of every household you belong to, and hand ownership of a shared household to another member;
remove you from alert ladders, delete your location history, and deregister your phones;
delete your sign-in identity last, so a closure that fails partway can be retried and nothing is left behind.

If a household still has other members, its shared details (pets, zones, contacts) stay for them, and a note that you left stays in its activity history until that expires. If you were the last member, the household, its pets, zones, ladders, contacts and activity history are all deleted immediately. Alert records and delivery receipts are the one exception: they are not deleted by closing an account, and continue to age out on their own 90-day window (above) regardless — a closed household’s alert history isn’t instantly gone, so we can still account for an alert that fired before you left. We keep anything else only where the law requires it, and for no longer than required.

Access, correction and deletion

You can see and correct most of your information directly in the app — your profile, pets, zones and circle — and close your account at any time. For anything you can’t change yourself, or to ask for a copy of what we hold about you, email [email protected]. We’ll reply within 30 days and won’t charge you for it.

If you are a contact rather than an account holder, you have the same rights over the details somebody gave us about you.

Complaints

If you think we’ve mishandled your personal information, email [email protected] first — we’ll look into it and reply within 30 days. If you’re not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy as Mokii changes. Material changes will be flagged in the app or by email, and each version is dated at the top of this page.

Contact

Questions about privacy? Email [email protected]. If we don’t have an answer yet, we’ll tell you that too.